Your Google Rating Is More Important Than You Thought

Google users now have the option to filter out local healthcare providers based on their Google star rating. What does this mean? This means that if your practice has less than a 4-star rating there is a very good chance that you will be out of the game before it even starts.

Willis-Knighton Current Google Ratings

Although you use Reputation.com to help manage incoming customer feedback they don’t seem to be helping you with the most important part. Our main objective is to help your locations increase their online review scores across the web. Below are the current Google review ratings for the main Willis-Knighton locations, but please keep in mind that there are also multiple Google listings for doctors and specialities within each location below that are not listed below

 

“85% of patients choose doctors based on online reviews”

The Power Of Ovation

Below are the 30, 60 and 90 day “before & after” results for 3 practices currently using Ovation.

Ask For Feedback From All Of Your Patients

Ovation makes it easy for your providers to send text messages to patients requesting feedback once they have left the practice.  Once the patient opens the text message they are given the opportunity to rate their experience by clicking 1-5 stars. Unhappy patients are encouraged to leave private feedback about their experience, which is emailed back to the practice, while happy patients are directed to a portal where they can easily post an online review to the review sites that matter most to your practice.

Instant Problem Resolution

Recieving instant feedback from your unhappy patients is critical in discovering breakdowns within your practices. Many healthcare providers send out monthly patient surveys, but discovering problems weeks after the fact does very little to console those patients who have had a negative experience. Ovation instantly emails your practice the negative feedback, and conviently organizes the details in your Ovation dashboard.

Manage All Review Activity From A Single Dashboard

Ovation pulls all of your practice’s online reviews from across the web into a centralized dashboard where you can easily manage, review and respond from a single location.

Stream Positive Reviews Directly To Your Website

Ovation leverages your practice’s 4 and 5-star reviews by automatically streaming them to any page on your website. This makes it easy to showcase your positive reviews to existing and potential patients.

Share Positive Reviews To Social Media

Automatically or manually publish 4 and 5-star patient reviews to your practice’s Facebook and Twitter accounts. This will help your providers create consistent and relevant social media content.

“80% of consumers trust online reviews as much as personal recommendations”

“Ovation gives a voice to the happy majority of your patients.”

Custom Alerts To Monitor Online Review Activity

Ovation is constantly monitoring all of your location’s online review profiles across the internet. Set up instant alerts to notify admins of any new review activity, which will keep you at the forefront of your practice’s online reputation.

Get More Reviews On The Sites That Matter Most

Ovation gives you the ability to direct patients to 250+ mainstream review sites and social channels. You can easily change where you are sending reviewers with the push of a button. This gives you the ability to maintain a stellar online reputation across the web.