What Is Ovation? 

Ovation offers a simple and effective all-in-one solution for credit unions to manage their online reputation. Ovation’s online review platform allows you to monitor and manage your customer reviews from rating sites across the web in a centralized dashboard. With Ovation, you can also easily encourage happy customers to leave an online review using SMS, or email messages, while getting a second chance to address negative feedback from unhappy customers before they share their experience online. Ovation also offers many additional features and benefits as outlined below.

The Current State Of Suncoast Credit Union

Find the individual Google Star Rating for each of Suncoast Credit Union location below. The locations below are ordered from the lowest to the highest Google Star Rating. Click on any image below to enlarge, and navigate through the locations using the left & right arrows.

The Power Of Ovation

Below are the 30, 60 and 90 day results for 3 businesses currently using Ovation. No matter what your business does, or how bleak your online reputation may seem, Ovation can quickly take you from zero to hero.

Bring Suncoast To The Top Of Search Results

When searching for a local business 98% of people choose one from the first page of Google’s search results. With that being said, the overall quality of a business’ online reviews is the 2nd most important factor used by Google to determine how high, or how low that business ranks in their organic search results. This means that more quality reviews equal more online exposure, and more opportunities for Suncoast Credit Union.

97% of consumers read online reviews for local businesses in 2017

Google’s New Star Filter Can Exclude Many Businesses

Google users now have the option to filter out local businesses based on their Google star rating. This means that any Suncoast Credit Union location with less than 4 stars on Google could be out of the search game before it even starts.

Ask For Feedback From All Suncoast CU Customers

Ovation makes it easy to send text messages or emails to your customers requesting feedback about their experience with your credit union.  Once the customer opens the text message they are given the opportunity to rate their experience by clicking 1-5 stars. Unhappy customers who click 1-3 stars are forwarded to a page where they can go into detail about what went wrong during their visit and their feedback will be immediately emailed back to the credit union for instant problem resolution. Happy customers who choose 4 or 5 stars will be redirected to an online portal where they can easily post an online review to the review sites that matter most.

Instant Problem Resolution

Recieving instant feedback from your unhappy customers is critical in discovering breakdowns within each location’s processes. Ovation sends you instant alerts when a customer clicks 1-3 stars and leaves negative feedback. This makes it easy to contact unhappy customers immediately and prevent a bad situation from getting worse.

Get More Reviews On The Sites That Matter Most

Ovation gives you the ability to direct customers to 250+ mainstream review sites and social channels. You can easily change where you are sending reviewers with the push of a button. This gives all Suncoast Credit Union locations the ability to maintain a stellar online reputation across the web.

Manage All Review Activity From A Single Dashboard

Ovation pulls all of your online reviews from across the web into a centralized dashboard where you can easily manage, review and respond online feedback. Administrator logins to the dashboard can be created for each local branch, and for a corporate admin allowing access to all Suncoast CU locations. Managing your online reputation has never been easier.

Stream Positive Reviews Directly To Your Website

The Ovation website widget allows you to stream your positive reviews to any page of your website. This makes it easy to showcase customer’s positive feedback on high traffic web pages, andshow others that you take your online reputation seriously.

Share Positive Reviews To Social Media

Today, creating consistent and powerful social media content is a must for any business. Ovation allows you to automatically or manually publish customer reviews to your branch’s Facebook page and Twitter feed. This increased visibility will help attract potential customers and drive social interaction.

“80% of consumers trust online reviews as much as personal recommendations”

“Ovation gives a voice to the happy majority of your patients.”

Custom Alerts To Monitor Online Review Activity

Ovation is constantly monitoring all of your business’ online review profiles across the internet. Set up instant alerts to notify administrators of any new review activity. This simple solution allows you to quickly respond to customer feedback online, reinforcing your number one focus…patient satisfaction.

Weekly Online Reputation Bill of Health

Ovation’s monitoring system collects data from review sites across the Internet to create and distribute detailed weekly reports to your admins on the health of their branch’s online reputation. This weekly reporting will help keep you at the forefront of your online review campaign.

Can We Show You More? 

Ovation is has been proven time and time again across multiple industries. Our solution is robust, powerful, yet inexpensive. Can we schedule some time for a quick 12 minute online demo?

Anthony Brock

President & Co-Founder