Your Google Rating Is More Important Than You Thought
Google users now have the option to filter out local healthcare providers based on their Google star rating. What does this mean? This means that if your practice has less than a 4-star rating there is a very good chance that you will be out of the game before it even starts.
Below Are The Current Google Star Ratings For All Sound Family Medicine Locations
Ask For Feedback From All Of Your Patients
Ovation makes it easy to send text messages to your patients requesting feedback about their visit once they have left your practice. Once the patient opens the text message they are given the opportunity to rate their experience by clicking 1-5 stars. Unhappy patient’s who click 1-3 stars are forwarded to a page where they can go into detail about what went wrong during their visit, and their feedback will be immediately emailed back to your practice for instant problem resolution. Happy patients who choose 4 or 5 stars will instantly be redirected to an online portal where they can easily post an online review to the review site that matter the most to your practice.
Instant Problem Resolution
Recieving instant feedback from your unhappy patients is critical in discovering breakdowns within your practice. Many healthcare providers send out patient surveys, but discovering problems weeks after the fact does very little to console those patients who have had a negative experience. Ovation instantly emails your practice negative feedback when a patient clicks 1-3 stars, and conviently organizes the details in your Ovation dashboard.
Publish Positive Reviews Directly To Your Website
Share Positive Reviews To Social Media
Today, creating consistent and powerful social media content is an important key to any practice’s success. Ovation allows you to automatically or manually publish 4 and 5-star patient reviews to your practice’s Facebook and Twitter accounts. This increased visibility will help attract potential patients and drive new appointments.
“80% of consumers trust online reviews as much as personal recommendations”
Custom Alerts To Monitor Online Review Activity
Get More Reviews On The Sites That Matter Most
Weekly Online Reputation Bill of Health
Ovation’s monitoring system collects data from review sites across the Internet to create and distribute detailed weekly reports to your admins on the health of your practice’s online reputation. Your weekly reporting will help keep your practice up to date on the success of your online review campaign.