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What Is Ovation? 

Ovation is an online review management platform which allows healthcare providers to streamline and manage their practices’ online reviews from a centralized dashboard. With Ovation, you can easily encourage happy patients to leave an onine review using SMS and email messages, while getting a second chance to address negative feedback from unhappy patients before they share their experience online. Ovation also offers many additional features and benifits as outlined below.

Puget Sound Gastro’s First Impression

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Below are the current Google review scores for all Puget Sound Gastroenterology locations.  

As you can see below, none of your competitors are very impressive online. In 2017, 84% of patients said that online reviews played a significant role in helping them choose a healthcare provider. With that being said, fixing your reviews and standing above the competition online is the most powerful and cost effective marketing tool you can use. 

Which Gastro Would You Choose?

Here are the Google search results for “gastroenterologist near Tallahassee“. The top result “Digestive Disease Clinic” is one of our clients. DDC had a 2.4 with 23 reviews on Google when we started working with them 4 months ago .  As you can now see, DDC stands out. This effectively makes the choice very simplle for people researching gastroenterologists in Tallahassee.

2018 Women’s Care Florida Case Study

Clearwater Location  

From 01-05-2018 to 02-04-2018:

  • Countryside Obstetrics & Gynecology Clearwater  garnered 38 new reviews with an average rating of 4.82 stars.
  • These reviews effected a ↑2.72-star (+163%) change in its Google star rating.
  • A change in the total review count of +633%.
  • Also, from Q4-2017 to Q1-2018, the total new patient count for this location increased by 83%. 

Tampa Location

From 01-05-2018 to 02-04-2018:

  • Countryside Obstetrics & Gynecology Tampa garnered 14 new reviews with an average rating of 5.0 stars.
  • These reviews effected a 1.42-star (+29%) change in its Google star rating.
  • A change in the total review count of +145%.
  • Also, from Q4-2017 to Q1-2018, the total new patient count for this location increased by 71%.  

The Big Question

Based soley on reading Puget Sound Gastroenterology’s online reviews, would you personally make an appointment at your own clinic if you were a potential patient?

Your Google Rating Is More Important Than You Thought

Google users now have the option to filter out local healthcare providers based on their Google star rating. What does this mean? This means that if a Castle Family Health Center has less than a 4-star rating there is a very good chance that you will be out of the game before it even starts.

Ask For Feedback From All Of Your Patients

Ovation makes it easy for your providers to send text messages to patients requesting feedback once they have left the practice.  Once the patient opens the text message they are given the opportunity to rate their experience by clicking 1-5 stars. Unhappy patients are encouraged to leave private feedback about their experience which is immediately emailed back to the practice, while happy patients are redirected to a portal where they can easily leave an online review on the review sites that matter most to your practice.

Instant Problem Resolution

Recieving instant feedback from your unhappy patients is critical in discovering breakdowns within your practices. Many healthcare providers send out monthly patient surveys, but discovering problems weeks after the fact does very little to console those patients who have had a negative experience. Ovation instantly emails your practice the negative feedback, and conviently organizes the details in your Ovation dashboard.

Get More Reviews On The Sites That Matter Most

Ovation gives you the ability to direct patients to 250+ mainstream review sites and social channels. You can easily change where you are sending reviewers with the push of a button. This gives you the ability to maintain a stellar online reputation across the web.

Manage All Review Activity From A Single Dashboard

Ovation pulls all of your practice’s online reviews from across the web into a centralized dashboard where you can easily manage, review and respond from a single location.

Stream Positive Reviews Directly To Your Website

Ovation leverages your practice’s 4 and 5-star reviews by automatically streaming them to any page on your website. This makes it easy to showcase your positive reviews to existing and potential patients.

Share Positive Reviews To Social Media

Automatically or manually publish 4 and 5-star patient reviews to your practice’s Facebook and Twitter accounts. This will help your providers create consistent and relevant social media content.

“80% of consumers trust online reviews as much as personal recommendations.”

Custom Alerts To Monitor Patient Feedback

Ovation is constantly monitoring all of your location’s online review profiles across the internet. Set up instant alerts to notify admins of any new review activity, which will keep you at the forefront of your practice’s online reputation.

Weekly Online Review Bill of Health

Ovation’s monitoring system collects data from rating sites across the Internet to create detailed reporting on the health of your online reputation. This will help keep your practice up to date with the success of your online review campaign.