Your Google Rating Is More Important Than You Thought
Google users now have the option to filter out local healthcare providers based on their Google star rating. What does this mean? This means that if your practice has less than a 4-star rating there is a very good chance that you will be out of the game before it even starts.
“85% of patients choose doctors based on online reviews”
Ask For Feedback From All Of Your Patients
Ovation makes it easy to send text messages to your patients requesting feedback about their visit once they have left your practice. Once the patient opens the text message they are given the opportunity to rate their experience by clicking 1-5 stars. Unhappy patient’s who click 1-3 stars are forwarded to a page where they can go into detail about what went wrong during their visit and their feedback will be immediately emailed back to your practice for instant problem resolution. Happy patients who choose 4 or 5 stars will be redirected to an online portal where they can easily post an online review to the review sites that matter the most.
Instant Problem Resolution
Recieving instant feedback from your unhappy patients is critical in discovering breakdowns within your practice. Many healthcare facilities send out patient surveys, but discovering problems weeks after the fact does very little to console those who have had a negative experience. Ovation instantly emails your practice negative feedback when a patient clicks 1-3 stars, and conviently organizes the details in your Ovation dashboard.
Publish Positive Reviews Directly To Your Website
Ovation leverages your practice’s 4 and 5-star reviews by automatically streaming them to any page on your website. This makes it easy to showcase your positive reviews to existing and potential patients. This will show that your doctors are not only doing a great job, but that patient feedback is important to your practice.
Share Positive Reviews To Social Media
Today, creating consistent and powerful social media content is an important key to any practice’s success. Ovation allows you to automatically or manually publish 4 and 5-star patient reviews to your practice’s Facebook and Twitter accounts. This increased visibility will help attract potential patients and drive new appointments.
“80% of consumers trust online reviews as much as personal recommendations”
“Ovation gives a voice to the happy majority of your patients.”
Custom Alerts To Monitor Online Review Activity
Ovation is constantly monitoring all of your practice’s online review profiles across the internet. Set up instant alerts to notify admins of any new review activity, which will keep you at the forefront of your practice’s online reputation. This simple solution allows you to proactively respond to patient feedback online, reinforcing your number one focus…patient satisfaction.
Get More Reviews On The Sites That Matter Most
Ovation gives you the ability to direct patients to 250+ mainstream review sites and social channels. You can easily change where you are sending reviewers with the push of a button. This gives you the ability to maintain a stellar online reputation across the web.
Weekly Online Reputation Bill of Health
Ovation’s monitoring system collects data from review sites across the Internet to create and distribute detailed weekly reports to your admins on the health of your practice’s online reputation. Your weekly reporting will help keep your practice up to date on the success of your online review campaign.